Frequently Asked Questions

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Can I cancel my order after making a purchase on the website?

Yes you can, we offer immediate order cancellations up to two hours after purchase - so if you change your mind within this time frame - send us a message and we will cancel and refund you in full as soon as we receive your request.

How do I return or exchange an item?

Our return policy lasts for 30 days only when our package is delivered to your address. We will accept all returns for all undamaged items within 30 days to ensure customer expectations and ensure your shopping satisfaction. We are confident that our offering will meet or exceed your expectations, but if you want to make a return - please contact our support team at support@best-roller.com and we will respond within 24 hours to help with the process.

What types of payment do you accept?

We accept all payments by Google Pay, Visa, Mastercard and American Express. If you want to pay in a way that isn't listed, contact us and we'll see what we can do.

What are your shipping options?

Currently we can only offer one standard shipping option, both domestic and international, this is due to logistic limitations. Shipping with us is free and always will be.

What happens if the item I ordered arrives broken or damaged?

We will make it up to you in the event that it does. We take great care in the quality of our product. If you discover a defect or fault in the item please contact us within the first seven days of receiving that item and we will make it right with you.

Where do you ship from?

Primarily, we ship from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you purchased is out of inventory in your nearest location, we will ship it directly from our production lines at the same delivery times as listed in our shipping section. Our products are efficiently packed by our expert handling team to ensure they arrive in perfect condition no matter how far they go.